Customer Care

Special Orders

McCarthy Uniforms is particularly sensitive to those who may require special or custom uniform items due to size, maternity, physical challenges. There are no extra fees or service charges for these custom orders, and they are handled confidentially and professionally.

Product Care

In order to help maximize the life of the product, washing instructions are outlined on the labels of all of our garments.

Return & Exchanges

Items in their original condition may be returned or exchanged within 30 days with orginal receipt. Any items purchased from May 1st through September 1st may be exchanged or refunded until September 30th.

Bundles may be exchanged for an extended period -
8-4-3 Value Bundle: 2 Years exchange in original, unused condition.
5-3-2 Pratical Bundle: 1 Year exchange in original, unused condition.
5-5 Essential Bundle: 1 Year exchange in original, unused condition.

** Returns/Exchanges that affect the minimum bundle quantities will void the voucher.

Clearance items, custom-made garments, and hosiery are final sale.
Items purchased online or through our Call Center can be shipped back to our Head Office via mail using prepaid postage label.

Product Guarantee

Our Guarantee ensures that we will stand behind the quality of all our products. We offer a one-year guarantee on manufacturer’s defects. The warranty assessment is either done at the store that services your school or by shipping the item(s) to us.

Shipping and Handling

In stock items will be shipped within 2-5 business days and out of stock items may take 6-8 weeks.

Shipments are via Canada Post.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

Order Confirmation: You'll receive two emails after you place your order:
The first confirms that your order was received. This email will arrive within about 5 minutes.
The second confirms that your order was shipped from our warehouse, and includes canada post tracking number.

You can also check you order status and shipment tracking number in your order history page .